How do I reset my account password or remove google authentication?

  • Updated

Who is this article for?
This article will be useful to you if you are a company teammate looking to reset your account password or remove Google authentication from your account.

If you are a partner on PartnerStack looking to log in or update your account password please see our How to login and how to reset my password support guide.

Resetting your password

To reset your password for your company account, first log out of your account. You will automatically be redirected to the login page.

To reset your password:

  1. Go to dash.partnerstack.com/handshake
  2. Enter your account email address in the "Email Address" field
  3. Click "Continue"
  4. On the next page, click Forgot my password
  5. On the Request a password reset page, your email will be populated
  6. Click "Send Reset Email"
  7. Check your inbox for an email from PartnerStack, and follow the instructions to reset your password.
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Please note the following when resetting your password: 

  • The password reset email can take up to 5 minutes for delivery. 
  • A password reset link can only be used once.
  • Once clicked, the link will expire, and you'll need to start over to receive a new password reset link.
  • Only the most recently sent reset link will work. 
  • If you click "Send Reset Email" more than once, you'll need to wait until all password reset emails have been sent and use the link in the most recent email. It's best to wait at least 10-15 minutes in this case if you're unsure about the number of times you've sent the email. 

Google Authenticated company accounts

If you log in to your PartnerStack company dashboard by clicking "Sign in with Google" and you would like to switch to using your email and a password you'll need to first remove the Google authentication from your account. 

To remove Google-authentication:

  1. Log into your PartnerStack account
  2. Click on your initial in the top right-hand corner of your dashboard
  3. Click "My Profile" from the drop-down list that appears
  4. Under the "Email address" field click "Remove Google authentication"
  5. Create and confirm a password by entering it twice
  6. Select the "Remove Google authentication from my account" check box
    1. This action cannot be undone
  7. Click "Save changes"

You will be automatically logged out of your account. You can now login using your email and newly created password. Once you have removed the Google-authentication from your account you will be able to update your email in your Profile if desired. 

I don't have access to my google account and cannot login

If you no longer have access to your Google account and need assistance removing the Google authentication from your account reach out to PartnerStack support at support@partnerstack.com.

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