Contacting your company

  • Updated

Who is this article for?

This article will be useful to you if are a partner on PartnerStack looking to contact your company.

PartnerStack helps companies run and power their partner programs, but each company is in charge of running its program.

Once you've applied to or joined a program, you may have questions on the program setup including:

  • Offer structure and program links
  • Available resources
  • The status of specific customers or commissions
  • Your partnership application
  • Clarification of the program's terms and conditions

If you have questions for the company you partner with you can contact them directly from your PartnerStack dashboard using your Messages tab.

To contact a company you partner with

  1. Log into your PartnerStack account
  2. In the top right-hand corner, click on 'Switch Program' and select the company you would like to talk to
  3. Click on the 'Messages' tab
  4. Type out your message in the field where it says "Message the (company) team", and hit "Send"

Any message you send to a company through your Messages tab will be sent to the company both through the PartnerStack app appearing in their own Messages tab, and by email.

Please allow the company you have messaged a little time to respond! It may take a couple of business days for them to get back to you.

Common questions for companies

How long does it take for my application to be reviewed? 

Application approval is subject to each company's internal approval process. For more information see Why is my application pending?

Why don't I have offers available in my account?

When being accepted into a program you may not immediately have offers available. If you do not see any offers on your Program Summary page, reach out to the company you partner with for more information. 

Why don't I have links available?

Your links tab will be unavailable while your application is pending. Once your application has been approved, all program tabs will unlock.

You may not have a link tab if the company you partner with has not enabled a link for you, or if they do not use referral links for their program and instead run a referral (leads) or reseller (deals) program.

If you do not have a links tab, reach out to the company you partner with for more information on if they are using referral links, and to request a referral link if applicable.

Why didn't I receive a commission for a customer/transaction/lead/deal?

If a commission was not generated from an event such as a signup, transaction, or lead or deal being marked as closed won it may not have qualified for the company's offer. In your Summary tab review your current offers. Be sure to look for additional details such as "earn commissions for the customer's first year" that indicate any restrictions on the offer. 

If you're unsure of how a company's offer structure, or specific offer function, reach out to the company using your Messages tab for more information. 

I don't agree with all of the program's terms of serivce

A program's partnership terms of service must be agreed to before you can access your referral link, or submit leads or deals. If you have questions on a program's terms of service reach out to them using your Messages tab. 

Why was my customer/transaction/commission deleted?

A customer, transaction or commmission may be deleted by the company you partner with if the customer refunded their purchase, cancelled their account, or if the event did not qualify for a commission under the company's offer structure. For more information on why a customer, transaction or commission was deleted, reach out to the company in your Messages tab. 

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