Adding a payment provider

  • Updated

Who is this article for?
This article will be useful to you if are a partner on PartnerStack looking to add a payment provider, and learn about processing fees, and payout amounts.

At the end of each month, your commissions are calculated and available for cash-out via PayPal, Stripe, or Direct Deposit for 29 countries listed below. Before withdrawing, make sure you have the correct PayPal email address, Stripe account, or bank account linked in your PartnerStack dashboard.

Choosing a payment provider

Consider the following factors when selecting your payment provider. Please note, that Stripe and PayPal and AirWallex (direct deposit) may ask for proof of identity at any time.

Payment provider location:

  • PayPal is accepted as a method of payment in over 200 countries/regions. You can use PayPal to pay or get paid and send or receive money worldwide
    • To see if PayPal is available in your region, go to PayPal.com and click on the flag at the bottom of the page. Click on your country's flag to see what services are available in your region. If you're not sure if you can receive payouts through PayPal in your country, contact PayPal support.
    • Please be sure to check that your PayPal account type will allow transfers in - some accounts only allow money to be sent out.
  • Stripe is available in 47 countries. You can check their list here
  • Direct deposit is available for bank accounts in the following countries: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, India, Ireland, Italy, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Portugal, Slovakia, Slovenia, Spain, United Kingdom, and United States

Payment provider processing fees:

Processing fees are deducted automatically on behalf of your payment provider and are displayed on your Commissions tab.

  • Stripe's processing fee is $2.25 USD + 0.25% to a max of $20USD per payout
  • PayPal's processing fee is 2% to a max of $20 USD
  • Direct deposit fees vary depending on your country, and the amount you are withdrawing
    Payout Amount United States Canada United Kingdom Australia & NZ EU (20 countries) India
    $0-999 USD $1.00 $2.00 + 0.60%  $2.00 + 0.60%  $2.00 + 0.60%  $2.00 + 0.60%  $3.00 + 1.00% 
    $1000-$4999 USD $3.50 $5.00 + 0.55% $5.00 + 0.55% $5.00 + 0.55% $5.00 + 0.55% $5.00 + 0.95%
    $5000-9999 USD $5.00 $10.00 + 0.50% $10.00 + 0.50% $10.00 + 0.50% $10.00 + 0.50% $10.00 + 0.90%
    $10000 - 49000 USD $5.00 $20.00 + 0.45% $20.00 + 0.45% $20.00 + 0.45% $20.00 + 0.45% $20.00 + 0.85%
    $50000+ USD $5.00 $30.00 + 0.50%  $30.00 + 0.50%  $30.00 + 0.50%  $30.00 + 0.50%  $30.00 + 0.90% 

Payment provider maximum transaction amounts:

  • Some PayPal accounts have a maximum transaction amount of $10,000
    • If you are expecting to receive payouts larger than that amount, please check with PayPal Support if you are able to receive payouts of that size with your PayPal account
  • Stripe does not have a transaction maximum
  • Direct deposit does not have a transaction maximum

Payment provider withdrawal delivery time:

  • PayPal: Delivery within 5 - 12 business days 
    • Note: PayPal payments are sent to your PayPal account on file after a 5-day processing period after which they will appear in your PayPal account in 1-7 business days. 
  • Stripe: Delivery within 14 business days
  • Direct deposit: Delivery within 1-3 business days, can vary based on bank account country and processing times

Adding a payment provider

Adding PayPal

  1. Log into your account
  2. Click on Commissions in the top menu bar
  3. Click "Setup withdrawals"
  4. In the drawer that opens, select "PayPal"
  5. Enter your PayPal email address twice to confirm the correct email is added
  6. Click "Save"
  7. To confirm the email update, we will send you an email to the email address on file for the account (note that this is not the PayPal email just entered, but is the email found on your Settings page).

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Check your email and spam for an email with the subject "Confirm PartnerStack Paypal email update". This link expires after 3 hours. Once you click it, you will be logged out of all sessions automatically and need to log back into your partner account, where you will get a message if the PayPal email was saved successfully.

If you do not click the link within 3 hours, you will need to re-enter the PayPal email and trigger a new email to be sent.

If the PayPal verification link is loading to a blank page, please ensure that your browser allows 3rd party cookies and try again.

Adding Stripe

Stripe allows you to receive payouts to your bank account.

  1. Log into your account
  2. Click on Commissions in the top menu bar
  3. Click "Connect provider"
  4. Select "Connect to Stripe"
  5. Log into your existing Stripe account, or create a new account
    1. If you have a US bank account but haven't created a Stripe account, you can do so by clicking "No, create a new account".
    2. If you have a Stripe account but your bank is not in the US, you can connect it to a Stripe account by clicking "Yes, login".

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Adding a bank account for direct deposit

  1. Log into your account
  2. Click on Commissions in the top menu bar
  3. Click "Set up withdrawals" and select "Direct Deposit" in the drawer view 
  4. Select your bank account country
    1. Note: If your country is not available from the drop-down list, direct deposit is not yet available in your country. 
  5. Enter your bank account details and your address
    1. Note: AirWallex does not accept bank accounts with PO boxes as addresses. To connect your bank account please update your address on file with your bank, or use PayPal or Stripe to withdraw.
  6. Click "Save"

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Once your banking details have been added, your account number will be redacted to show only the last four digits

Ensure when entering your banking details:

  • Your account is up-to-date and available to receive funds
  • You have entered your account numbers in the correct fields
    • If you're not sure which number to put in a field, reach out to your bank to confirm you have the correct details
  • The account holder name you enter matches the account holder name on your bank account
    • If these details do not match, it could result in your bank declining the transfer
  • Ensure when entering your details you do not have a space before or after any account numbers
    • This can occur if you copy and paste your details so be sure to check for added spaces

Changing payout providers

If you'd like to switch the payment provider you currently have on file, follow these steps:

  1. Log in to your account
  2. Click on Commissions in the top menu bar
  3. Click "Options" and "Change payout method"
  4. Follow the steps to add PayPal, Stripe, or direct deposit

Looking for information on the payout schedule? Check out our How to get paid support guide.

Failed withdrawal

If PartnerStack encounters an error when sending a payment to your payment provider on file, your withdrawal will be marked as "Failed". Ensure your payment provider account is operational and reach out to support@partnerstack.com for more information and to resend the payment.

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