Note: Invoices are automatically processed on the 8th of each month unless you have reported an issue with a reward. Once the invoice is processed, payouts are held for 5 days and then released to partners for depositing.
May 1 to May 31 - Rewards are generated by partners
June 1 - A reward invoice is generated for you to review for the month of May
June 1 to June 7 - Companies have 7 days to review and flag rewards on the invoice
June 8 - The invoice is charged to the card on file
How to Manage your Invoice
To manage and/or view your partner invoices by month, navigate to the Performance & Rewards > Rewards & Invoices tab on the left-hand side of your dashboard and then click on the 'Invoices' sub-tab.
Here you will see a list of your invoices by month, the Invoice #, the Status of each invoice, and the invoice Amount.
The following is a list of status' an invoice can have:
|In Review||Invoice is in review and has not yet been charged|
|Successful||The Invoice was successfully charged to the credit card on the account|
|Failed||The Invoice charge failed to the credit card on the account|
You can download each invoice by clicking on 'Download CSV' on the invoice line item.
To view a specific month's invoice rewards, click on 'View Invoice' next to the month period you want to view.
Note: At the very top, you can switch between invoices to view, instead of going back to the previous screen.
The top portion of the invoice will display the month you are viewing, details about the invoice plus the option to print or download.
Further down will be a list of the rewards generated for that month by your partners. You can search the invoice by the partner name or by the description of the offer.
On each reward line, you will see 'Report Issue'. This will either show in grey or blue. The ability to report an issue on a reward is only possible if the invoice has not yet been charged ('Report Issue' will display in blue) and the invoice status shows as 'In Review'.
Otherwise, once the invoice has been charged, it is not possible to report an issue on a reward (in this case, 'Report Issue' will be greyed out).
How to Report a Reward Issue
To report an issue on a reward, click on 'Report Issue' next to a reward item. This will open up an 'Instant Detail' box for that reward.
In this box, you will need to provide a reason for reporting the issue by selecting the 'Type of issue' and providing a description of the issue. The reason will be displayed on the partner's dashboard.
When is an Invoice created?
If you’re on a monthly Invoice cycle, your Invoice is created on the last day of the month and is open for review for 7 days before automatically being charged on the 8th of the following month.
Can I bulk remove items from an Invoice?
Unfortunately, you cannot bulk flag/remove/report Reward lines from an Invoice.