Submitting a GDPR or CCPA Data Request

  • Updated

Who is this article for?

This article will be useful to you if are a partner on PartnerStack looking to delete your account and data.

GDPR & CCPA Overview

At PartnerStack, we invest heavily in the security, integrity, and privacy of data trusted to us by our users and integration partners. A part of this investment is put towards full compliance with all leading data privacy regulations internationally, including the General Data Protection Regulation (EU) 2016/679 (GDPR) and the California Consumer Privacy Act (CCPA).

Key elements of these major regulations afford a data subject the right to access, export, and/or erase their data upon request.

The following document will provide steps to start these processes via PartnerStack support.

Request data erasure from PartnerStack

1. Send an email to support@partnerstack.com, with the following template:

From: <The email linked to your PartnerStack Account>
Tosupport@partnerstack.comTitle: Data Erasure Request: <The Name of your account>
Body:
Hello, I'd like to request my data be removed from PartnerStack as per (GDPR or CCPA) regulations.

2. Wait for a response within 5 business days.

3. Respond to the identity check from PartnerStack support. PartnerStack support may ask you to provide proof of account ownership before we begin the erasure process. 
4. Data will be removed within 30 calendar days of the request. You will be notified when it occurs. 

Requesting access or export of your PartnerStack data

1. Send an email to support@partnerstack.com, with the following template:

From: <The email linked to your PartnerStack Account>
Tosupport@partnerstack.comTitle: Collected Data Access Request: <Your user name>
Body:
Hello, I'd like to request a report of the data PartnerStack has collected about me.

2. Wait for a response within 5 business days.

3. Respond to the identity check from PartnerStack support. PartnerStack support may ask you to provide proof of account ownership before we begin the erasure process. 

4. Data will be sent within 30 calendar days of the request. You will be notified when the request is completed.

Important notes on GDPR & CCPA requests

  • PartnerStack may request an extension as permitted where the collection or scale of the request is exceptionally large or complex.
  • PartnerStack will not process requests where the data subject of the request is not a PartnerStack user.
  • If the data subject has personal information within PartnerStack as part of a subprocessor agreement with a company, PartnerStack will forward the request to the client company (typically defined as "Data Controller"), and wait for a subsequent request initiated by the client company as indicated by the Data Protection Addendum (DPA) between PartnerStack and the client company. 

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