Who is this article for?
This article will be useful to you if you need help logging into your PartnerStack partner dashboard or need to reset your account password.
Login overview
There are two ways you can log in to your PartnerStack partner dashboard:
- Using your account email and a password
- By clicking "Sign in with Google" and logging in using your Google account credentials. If you sign in with Google, your account is considered "Google-authenticated"
How to login
How you login to PartnerStack will depend on if you use your email and a password, or if your account is Google-authenticated.
- Go to dash.partnerstack.com
- If your account is Google-authenticated, click "Sign in with Google" and log in with your Google credentials
- If you created your account with an email and password, enter your email address and click "Continue", enter your password then, click on "Sign in".
How to tell if your account is Google-authenticated
If you attempt to sign in by entering your email address and see the error message, "This email is linked to a Google account. Please click "Sign in with Google", your account is Google-authenticated.
If your account is Google-authenticated, please sign in at dash.partnerstack.com/handshake by clicking "Sign in with Google".
Google-authenticated login error
If your account is Google-authenticated, you will need to ensure you have 3rd party cookies enabled in your browser to log in. By default, some browsers disable 3rd party cookies, which are needed when attempting to log in with Google.
If you see the error message "We could not log you in using Google. Please try again or sign up with a different email.", please check that your browser has 3rd party cookies enabled.
To enable 3rd party cookies for Google sign-in:
- In your browser, look for the eye icon on the far right of the URL bar:
- Click on the eye icon, and then click "Site not working?"
- Click "Allow cookies"
- Reattempt your login
How to reset your password
If you sign in using your email and password, you can reset your password from the login page.
Note: You will need to log out of your account first to reset your password.
To reset your password:
- Enter your email in the Email Address field at dash.partnerstack.com/handshake
- Click "Continue"
- On the next page, click Forgot my password
- On the Request a password reset page, your email will be populated.
- Click" Send Reset Email"
- Check your inbox for an email from PartnerStack, and follow the instructions to reset your password.
Please note the following when resetting your password:
- The password reset email can take up to 5 minutes for delivery
- A password reset link can only be used once
- Once clicked, the link will expire, and you'll need to start over to receive a new password reset link
- Only the most recent reset link sent will work
- If you clicked Send Reset Email more than once, please wait until all password reset emails have been sent, and use the link in the most recent email. It's best to wait at least 10-15 minutes in this case if you're unsure about the number of times you've sent the email
Creating a password for Google-authenticated accounts
If your account is Google-authenticated (you sign in by clicking "Sign in with Google") and you would like to switch to signing in with your email and a password you will need to first remove the Google authentication before you can create a password.
See the Updating your account email support guide for more information on how to remove Google authentication from your account, and create a password.
If your account is Google authenticated and you no longer have access to your Google account reach out to our support team at support@partnerstack.com for assistance.
Locked out of account
If you have attempted multiple times to enter your password without success, your account will be locked. An email will be sent to you to reset your password, otherwise, your account will automatically unlock after 24 hours.
I have multiple accounts, can I merge them?
It is not possible to merge accounts as this would break the link tracking that is tied to each account.
The best course of action when dealing with multiple accounts is to pick one account to use moving forward and either close the second account or if the second account has activity, keep it open so you can continue to access your old stats.
If you would like a summary of your accounts to determine which is the best one to use going forward, please contact our support team at support@partnerstack.com.