Adding and updating your billing information

Who is this article for:  This article will be useful to you are a company on PartnerStack looking to add or update the payment method for your monthly partner commission invoices.

What payment methods are supported?

Partner commission invoices can be paid by credit card or ACH for US bank accounts, EFT for CAD bank accounts, BACS for GBP bank accounts, or SEPA for EUR bank accounts.

Subscription invoices can be paid by credit card or ACH for US bank accounts.

All payment methods can be added or updated in the Settings > Billing tab.

For more information on when partners receive their payouts once the partner commission invoice is paid, please see our Paying your partner commissions support guide.

How to add a payment method

Adding a credit card

1. Log into your PartnerStack dashboard
2. Click into your Settings tab and select Billing 
3. Click "Add payment method"
   
4. In the drawer view that opens, select "Credit Card"
5. Enter the card details and click "Add"

Adding an ACH/US bank account

If you're a US-based customer and use a credit card to pay your partner commission invoices and/or PartnerStack subscription invoices, a 3.5% transaction fee will be added to these charges.
For ACH/US bank accounts, no transaction fee will be added to your invoice.

1. Log into your PartnerStack dashboard
2. Click into your Settings tab and select Billing 
3. Click "Add payment method"
   
4. In the drawer view that opens, select "ACH/US bank account" 
5. Enter the account details and click "Add"

Verifying an ACH/US bank account

Within 2-3 business days of adding your ACH/US bank account, you will receive 2 micro-deposits in your account which you will use to verify your account addition.

Once you have received the two micro-deposits:

1. Navigate back to your Settings > Billing tab 
2. Click "Verify account", review the verification steps in the drawer view that opens, and click "Next" when ready
3. Enter the micro-deposits values in cents i.e. "59" not "0.59"
   
4. Click "Verify bank account"

Bank statements are typically displayed with the most recent transactions at the top. The first deposit will be lower in your statement history. Please ensure you input the micro-deposits in chronological order, as you will have only three attempts to verify the account.

If you need assistance to add, update, or verify your ACH/US bank account payment method, please reach out to the support team at support@partnerstack.com.

Adding a CAD, GBP or EUR bank account

CAD, GBP and EUR bank accounts can be connected to make payments through AirWallex, our direct deposit payment provider.

• If you connect a CAD account, you will use Plaid to select your banking institution and  enter your account details.
• If you connect a GBP or EUR account you will use TrueLayer to select your banking institution and enter your account details.
• Once you have entered your account details you will be prompted to verify your account details (account holder name and email) in AirWallex, and your bank account will be connected.

If you're a CAD, UK or EUR based customer and use a credit card to pay your partner commission invoices and/or PartnerStack subscription invoices, a 3.99% processing fee will be added to these charges. For EFT/CAD, BACS/GBP or SEPA/EUR bank accounts, no transaction fee will be added to your invoice.

Adding a CAD bank account

1. Log into your PartnerStack dashboard
2. Click into your Settings tab and select Billing
3. Click "Add payment method"
4. In the drawer view that opens, select “CAD Bank Account - CAD (EFT)”
5. Click “Set up bank account”
6. In the Plaid tab that opens click “Continue”
   
   
7. Search for and select your banking institution
   
8. Enter your bank account credentials and click “Submit”
9. Select the specific bank account you would like to connect and click “Continue”
10. In Airwallex, enter your account holder name and email to verify your account connection

Adding a GBP bank account

1. Log into your PartnerStack dashboard
2. Click into your Settings tab and select Billing
3. Click "Add payment method"
4. In the drawer view that opens, select“United Kingdom Account - GBP (BACS)”
5. Select your bank name and click “Set up bank account”
6. In the TrueLayer tab that opens click "Allow" and enter your account username and password
7. When directed to your bank login page follow the bank-specific prompts
8. In Airwallex, select the specific bank account you would like to connect and enter your account holder name, email and address to verify your account connection
   

Adding an EUR bank account

1. Log into your PartnerStack dashboard
2. Click into your Settings tab and select Billing
3. Click "Add payment method"
4. In the drawer view that opens, select “Europe Bank Account - EUR (SEPA)”
5. Select your country and bank name and click “Set up bank account”
6. In the TrueLayer tab that opens click "Allow" and enter your account username and password
   
   
7. When directed to your bank login page follow the bank-specific prompts
8. In Airwallex, select the specific bank account you would like to connect and enter your account holder name and email to verify your account connection

Changing your commission invoice payment method

Your partner commission invoice can be paid by credit card or ACH for US bank accounts, EFT for CAD bank accounts, BACS for GBP bank accounts, or SEPA for EUR bank accounts. 

1. Click into your Settings tab and select Billing 
2. Click the three vertical dots beside the payment method you would like to update 
3. In the menu that opens, select "Use for commissions invoice"

Changing your subscription invoice payment method

Subscription invoices can be paid by credit card or ACH for US bank accounts.

1. Click into your Settings tab and select Billing 
2. Click the three vertical dots beside the payment method you would like to delete or update 
3. In the menu that opens, select "Use for subscription fee"

Deleting a payment method

If a payment method is not in use for either your commission or subscription invoice, it can be deleted.

1. Click into your Settings tab and select Billing 
2. Click the three vertical dots beside the payment method you would like to delete or update 
3. In the menu that opens, select "Delete payment method" 

If you remove an unverified ACH/US Bank account, you will have to restart the verification process. 

If you have any questions on adding or changing a payment method please reach out to your Customer Success Manager or the support team at support@partnerstack.com.