Who is this article for?
This article will be useful to you if are a partner on PartnerStack looking to view and withdraw commissions from your Commissions tab.
Viewing available funds and projected earnings
In the top half of your Commissions tab, you will see your "Available funds" and "Projected earnings".
Available funds:
Your "Available funds" card displays the commissions that are currently available to withdraw and provides the option to connect your preferred payout provider. For more information on adding a payment provider, see the Adding a payment provider support guide.
To view the comissions that make up your available funds, click "View commissions" at the bottom of the card. This will automatically update the "Commission status" filter in the chart below to "Available to withdraw".
Projected earnings:
Your "Projected earnings" card allows you to filter your upcoming commissions by timeframe. Once you have selected a timeframe, if you have pending rewards, you can click "View breakdown" to open a drawer view with more information on your upcoming commissions.
Filtering commissions
You can filter your commissions chart by the date the commission was created, program name, commission status, and estimated available date. For a detailed breakdown of the available commission statuses click "Learn about commissions".
You can export your commissions by clicking "Export commissions" on the right-hand side of your commission breakdown and selecting "Active commissions table filters" or "All-time commissions" and clicking "Export commissions".
Pending commissions & Estimated payout dates
Commissions are held in your account as "Pending approval" until the company you are partnered with has reviewed them.
Commissions are typically paid out on the 13th of each month, however, some companies may have customer payout schedules. You can reach out to the company you partner with directly using your "Messages" tab if you have questions about their payment schedule.
Keep in mind that there can be unpredicted delays in payouts that could result in your commissions coming after the 13th.
Once your commissions have been approved and paid for by companies, your funds will be available for cash out on the Commissions page.
You must have at least $5 USD in commissions in order to withdraw. If the amount is under $5 USD after fees, your status will appear as "Pending approval" until you earn more commissions.
Commission payment schedule
- From the 1st to the final day of a month, you earn and accrue commissions
- These are marked as "Pending approval" in your Commissions tab
- On the final day of the month, we send a list of all pending commissions to the companies you partner with
- The companies then have some time to review the commissions list and approve/decline as needed
- Commissions are available for withdrawal around the 13th of the following month
- You can view the estimated available date for your rewards in your Commissions tab, please note this date in an estimate. Unprecedented delays can result in commissions being available after their estimated date. If your rewards are not available for withdrawal on their estimated available date, reach out to the company you partner with for more information.
Example:
March 1 to March 30 - Commissions are calculated and sent to companies for review (your commissions will appear under Pending Commissions)
April 1 to 7 - Company has a chance to review commissions and make any changes
April 13 - Funds are available to withdraw from your Commissions tab
Note: Some companies may pay out their commissions earlier (between the 8th and 13th of the month) depending on their method of payment and the date their invoice is charged.
Commission statuses
As the companies you partner with review commissions, your commission may be marked as any of the following statuses:
- Pending Approval: The commission has not yet been approved by the program. Commissions are typically approved within a month after the commission creation date, but this will vary between programs.
- On hold: The commission has been placed on hold for further validation. Contact the program for the estimated availability date and the reason for being on hold.
- Declined: The commission has been declined by the company you partner with. Contact the company to understand why, if no reason has been provided.
- Approved & pending payment: The commission has been approved by the program but not yet paid for. Most programs pay partner commissions within a month after the commission creation date, but this will vary between programs.
- Funds Available: The commission has been paid by the program and it is available for you to withdraw.
- Withdrawn: The commission has been withdrawn via your selected payment provider. Congrats!
- Scheduled: The commission is set to be paid on a future date as specified by the program. This applies to commissions released over time, according to a set schedule. The estimated available date is not provided for scheduled commissions.
Note: Programs may schedule commissions to be paid out in increments over a set time period, or after a delay to account for customer trial and/or cancellation periods. If you have any questions about a company's offer structure reach out to the company directly using your Messages tab.
Why are my rewards on hold?
Rewards may be manually put on hold by the company you partner with or put on hold automatically if there is potential fraudulent activity. In both cases, the company will review its internal records, and the reward to determine if it should be approved or declined.
If the company you partner with determines your rewards should be paid out they will approve the rewards, and they will be available to withdraw in the following payment cycle.
How do I withdraw my commissions?
Once your commissions are available for withdrawal, you will receive an email notification from PartnerStack.
You can withdraw commissions with an "available" status following these steps:
- Log in to your account
- Select Commissions in the top menu bar
- Confirm that your connected payout provider (Stripe, PayPal or direct deposit) is accurate
- Click Withdraw funds
Important: Commissions are paid out via PayPal, Stripe , or Direct Deposit (available for 29 countries). Before cashing out, make sure you have the correct payment provider linked in your Commissions tab.
For information on how to connect or switch a payment provider in your account, please see Adding a Payment Provider?
My commissions aren't available to withdraw
Commissions are only available once reviewed and paid for by companies. There can be unpredicted delays in payouts that could result in your commissions coming after the 13th. Your commissions may not be available to withdraw if:
- The company is still reviewing the past month's commissions
- The company's commission invoice charge is pending
- Your commissions have been reviewed and paid for but are below the $5 payout minimum
If there is a delay happening with a specific company's payout, they may alert you by email. For more information, you can reach out to the company using your program Messages tab for an update on the payouts.
The withdraw button is not available
The withdraw button may not be available if your commissions are not yet available to withdraw, or if you are a member or admin of a partner team. Your team Owner or team Finance member can withdraw team commissions. For more information on partner teams see the Managing a partner team support guide.
Can I withdraw the available funds in smaller amounts?
All available commissions must be withdrawn together, the commission amount cannot be broken up into smaller withdrawals.
What are commission late fees?
Commissions that have not been claimed (withdrawn) within 2 years will be charged a late (Admin) fee. The late fee of 8.33% is charged monthly on unclaimed commissions. Late fees will be charged until you withdraw your commissions or until the commissions have been unclaimed for 3 years. After 3 years, the commission value will be $0 (original commission value - late feeds applied).
To avoid commission late fees please ensure you are withdrawing your commissions before they reach 2 years of age.
For more information on commission late fees, see PartnerStack's Terms of Service.
Who approves and declines commissions?
The company that runs the program is 100% responsible for approving or declining commissions. There are a few reasons why they may decline a commission (i.e. refunded customer purchase, challenge submission did not meet criteria, etc) and these reasons may be unique to each company.
For more information on a declined commission, reach out to the company you partner with directly using your Messages tab. PartnerStack support will not have insight on why a company has declined a particular commission.
PartnerStack powers the automation of commissions being paid to the partners in a program and has no say or sway in the approval process.
If the company you are partnered with is an e-commerce store, please note that your commission will not show up in your account until the company has marked your referrals order as fulfilled on their end. Once they have marked the order as fulfilled (typically, your customer will receive a shipping email) you will then see the activity populate on your partner dashboard, and the commissions will then be generated.
Why haven't I received my withdrawal?
Your withdrawal processing time depends on the payment provider you have added.
Payment provider withdrawal delivery time:
- PayPal: Delivery within 5 - 12 business days
- Note: PayPal payments are sent to your PayPal account on file after a 5-day processing period after which they will appear in your PayPal account in 1-7 business days.
- Stripe: Delivery within 14 business days
- Direct deposit: Delivery within 1-3 business days, can vary based on bank account country and processing times
PayPal withdrawals
If you are withdrawing your commissions using PayPal, commissions are sent to your PayPal account on file after a 5-day processing period.
When you have clicked "Withdraw" the 5-day processing period will start. Your withdrawal will appear in your Withdrawals tab with the status of "Sent". Once your withdrawal has been processed and sent successfully it will update to show "Deposited".
Note, once you have clicked "Withdraw" your "Available Commissions" display will reset to "0" as you have initiated the withdrawal for all your available commissions.
View past withdrawals
If you would like to see a history of your withdrawals or download a CSV export, you can do so by going to the Withdrawals chart of the Commissions tab.
- In your "Commissions" tab scroll down to your Commissions chart
- At the top of your Commissions chart, click on the Withdrawals tab to view your Withdrawals chart
On the withdrawals chart, you can see the following stats:
- Withdrawal date: The date the withdrawal was initiated
- Payment method: Which payment provider used for the withdrawal
- Payment status: The status of your withdrawal
- Amount: The sum of commissions withdrawn
Withdrawal CSV and Receipt
In your withdrawals chart you can click on:
- the download icon next to a withdrawal to download a CSV of the withdrawal
- the withdrawal line itself to open a side window where you can download a commission receipt
- For more information on downloading a commission receipt see the How do I get my tax forms or commissions receipt?