All you need to know about the rewards you've earned and how to cash out
What does "Pending Rewards" mean?
Rewards are held in your account under "Pending Rewards" until companies have had a chance to review and pay them out. By default, rewards are paid out on the 13th of each month.
How does it work exactly?
At month-end, your rewards are calculated and sent to companies for Review. Companies have 7 days to review the rewards before a charge is made.
March 1 to March 30 - Rewards are calculated and sent to companies for review (your rewards will appear under Pending Rewards)
April 1 to 7 - Company has a chance to review rewards and make any changes
April 8- Company reward invoice is charged
April 13 - Funds are available to withdraw from the "Payouts" section
Once your rewards have been approved and paid for by companies, your funds will be available for cash-out in the "Payouts" section of the Payouts Tab
Note: You must have at least $25 in rewards in order to cash out. If the amount is under $25, your status will appear as "Pending"
I still haven't received my rewards yet... what gives?
Rewards are only available once reviewed and paid for by companies. If you do not receive your reward even after the 13th, this could mean
i) the company is still reviewing your rewards or
ii) the rewards have not been paid for yet
Typically, if there is a delay happening with specific company payouts, they may alert you by email. If not, simply reach out to the company or firstname.lastname@example.org for an update on the payouts. You will be informed when that payout is scheduled to pay out if it is delayed.
Who approves and declines rewards?
The company who runs the program is 100% responsible for approving or declining rewards. There are a few reasons why the may decline a reward (and these reasons may be unique to each company), and it is best to touch base with them directly if you see a decline on your reward.
PartnerStack powers the automation of rewards being paid to the partners in a program, and has no say or sway in the approval process.
If your Company uses Shopify to host their store, please note that your Reward will not track until the company has marked your referrals order as fulfilled on their end. Once they have marked the order as fulfilled (typically, your customer will receive a Shipping email) you will then see the activity populate on your Partner Dashboard, and the rewards would then be generated.
How do I cash out my Rewards?
- Log in to your account
- Click on the Payouts tab
- Click Review balance
- Look over your rewards and balance
- Click Cash out 💸💸
Important: Rewards are paid out via PayPal or Stripe. Before cashing out, make sure you have the correct PayPal email address or Stripe account details linked in your Payouts Tab.